ABOUT US
UKmobi is a leading supplier of various accessories, for Mobile
Phones, PDAs, and Game consuls, through to Toys and Gifts.
We are able to cater for small retail orders and have an extensive range of products
that can also meet your business requirements, contact us for trade enquiries, we
ensure our products are of excellent quality we are always happy to refund if you're
disappointed with your product. We constantly aim to achieve fastest delivery time
and hope to provide an excellent eBay experience.
We guarantee that you will not be disappointed with our products and service. We
have well-trained staff to ensure the best after sales service be given and are
also able to answer any technical questions, so our customers are satisfied and
confident about the products before and after they buy.
Please feel free to contact us through eBay or phone if you have any further questions.
Please only email us via eBay. Our Customer Service Staff can only respond to emails
via eBay. Emails sent to any other emails addresses cannot be read by them.
CUSTOMER SATISFACTION IS OUR TOP PRIORITY!
- Please E-mail us via ebay ONLY with your questions and queries or any issues you
may have.
- Do not use any other mail address as we will not be able to respond.
- Please contact us to resolve any issues before leaving Negative Feedback.
- When you contacting us please ensure you provide your Item Number as this will ensure
we can check your order efficiently.
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PAYMENT
- We accept PayPal only. It is Fast, Secure and Instant. (There is no charge for using
this method).
- Please note that paying by eCheque through PayPal can delay your shipment by up
to two weeks while payment clears through the Paypal system (check with PayPal on
the expected clearance date). Once your eCheque payment clears, your item will be
dispatched within 24 hours.
- Our costs include delivery charges, packaging, and handling charges. To avoid any
disappointment please do not bid on our items if you feel at all unhappy about the
cost of P&P. Winning an item constitutes your acceptance of the above.
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SHIPPING
- All our shipping and packaging originates are based in UK.
- Orders which are paid before 5pm will be dispatched the same day.
- Please note that items purchased on weekends and Bank Holidays are dispatched the
next working day.
The shipping service we are using as bellow:
- Royal Mail 1st Class Standard
- Royal Mail 1st Class Recorded Delivery, you can visit www.royalmail.com for details
and tracking.
Estimate delivery time provided by the carrier:
- UK 1-3
working days
- Europe 4-7
working days
- International 5-10 working days
Dispatch notification emails are sent once items have been dispatched. Tracking
number for recorded and signed deliveries is available upon request. If you have
not received your item, please contact us and we will try our best to assist you.
About Shipping Addresses
Without exception we can only ship items to your address, it is not possible to
change the shipping address as ebay do not provide us with cover for this, and our
system can not cater for any address change, This is a necessary security measure.
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POLICY
- All goods should be paid for within 7 days otherwise the item will be re-listed
in line with eBay policy and the sale is declared void.
- Please proceed to checkout after purchase, a non-paying-bidder alert will be filed
against non-payers.
- No items will be sent until the payment has been received in full. P&P is non-negotiable.
Please make sure that the goods purchased are compatible with your requirements.
All our products are provided with a 1 month Return to Base Warranty from the date
of receipt.
- Goods are supplied on the basis that the Buyer is competent in installing them and
wherever necessary carrying out diagnostic tests, we will be happy to help via phone
or e-mail with any problems encountered.
- Any item(s) returned is to be done at the cost of the buyer. Items must be returned
in full, with no missing components. Damaged goods will not be accepted.
- Beware of paying low cost for your item and high postage - what happens if you need
to return it, with us you will NOT be out of pocket!
- Beware of foreign imports and having to pay extra for Import Tax & Duties.
- Feedback is automatically left once positive feedback is received.
- If you have any problems with your purchase, please feel free to contact us by eBay
mail or phone before leaving feedback, leaving negative feedback is not the way
to resolve an issue and our customer service team responds quickly and provides
you satisfaction.
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FAQ
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If I want to buy more than one item, how can I combine the items?
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A:
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Postage discount available for extra items, Please make all your purchase and on
the checkout select "Ask total from seller", then we will combine your purchase,
adjust postage discount and send the invoice back to you before you make the payment.
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How can I pay for my items, can I pay by cash or collect it personally?
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A:
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Sorry we don't currently have a collection service, all items can be only dispatched
by Royal Mail 1st Class Service.
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Q:
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There are some errors in my eBay address, can you send my item to another address?
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A:
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Sorry that we can only ship items to the address you supplied through Paypal at
the time you made payment to us. It's not possible to change the shipping address
as eBay don't provide us with cover for this, and our system can not cater for any
address change. This is a necessary security measure.
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Q:
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Why is the cost of P&P more than the cost of a stamp?
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A:
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Our costs include delivery charges, packaging, and handling charges. To avoid any
disappointment please do not bid on our items if you feel at all unhappy about the
cost of P&P. Winning an item constitutes your acceptance of the above.
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Q:
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My item is faulty, some parts missing or I have received the wrong item, how can
I return it?
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A:
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We apologise for the problem you have had with your purchase, please contact with
us through eBay mail or phone call as soon as possible so we can help you quickly
and efficiently. Please note that any item(s) returned is to be done at the cost
of the buyer. Items must be returned in full, with no missing components. Damaged
goods will not be accepted. And buyers are responsible for ensuring we receive the
item back prior to a refund or replacement.
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Q:
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I would like a Refund?
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A:
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For all refund issues, please contact us by phone, as we need to confirm some details
and so we can process each item manually. A full refund on the purchase price of
the item will be provided if the item is returned within 7 working days of receipt,
and in its original condition.
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