UKMobi
CONSUMER TERMS OF SALE
PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE
Privacy Policy & Data Protection
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UKMobi Online DOES NOT Currently Store or Intend to Store any financial details such as credit or debit card details,
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UKMobi Online ONLY Securely HOLD, your delivery address, your Contcat email, Contact phone number and a list of items you have purchased, this information is required as part of the dispatch process and to keep you informed of order progress,
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UKMobi Online DOES NOT disclose your information to third parties. UKMobi will take all precautions to keep the details of your order secure but unless UKMobi is negligent, we will not be liable for unauthorised access to information supplied by you,
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Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item and once your shopping experience is over, you can delete these safely and easily from your system. We will not sell, distribute or disclose information about you or your personal usage of the Site.
Payment Options
- We accept PayPal and Google Checkout. They are Fast, Secure and Instant, Payment can be made by any of the options advertised on our website. Payment shall be due before delivery, If payment fails your order will be cancelled.
  
Delivery
Delivery will be made to the address specified when you complete your order.
Orders placed before 5.00pm on a working day will be processed that day and will be delivered as per your request, providing further security checks are not required and all goods are available. (A working day is any day other than weekends and Bank or other Public Holidays.)
If delivery cannot be made to your address for reasons under UKMobi’s security policies you will be informed as soon as possible.
If you refuse the delivery of your order for reasons under the Distance Selling regulations or you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, UKMobi will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. By exercising you right to cancel you are required to return the goods to UKMobi. If you fail to return the goods UKMobi we reserve the right to deduct any costs incurred by retrieving the goods from you.
We make every effort to deliver your goods as soon as possible after your order has been accepted. However, UKMobi will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this event, UKMobi will inform you of any delay as soon as possible.
Upon receipt of your order you will be asked to sign for the goods received. If the package does not appear to be in good condition then please refuse the delivery.
Description and price of the goods
We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. We provide you with product information on UKMobi.co.uk. If there is anything which you do not understand, or if you wish to obtain further information, please contact our Customer Services team on: 020 3051 2838
Every effort is made to ensure that prices shown on UKMobi are accurate at the time of placing your order. If, by mistake, we have under priced an item we will contact you and offer you the following three options:
1. placing a new order at the correct price for those goods;
2. cancelling the whole of your order;
3. Cancelling your order for the mis-priced goods and reconfirm your order for the correctly priced goods.
If you do not choose one of the 3 available options within 14 days, your order will be cancelled or the under priced item will be removed from your order. If any payment has been made by you, you will be credited back to your original payment method.
If within 14 days of accepting your order we discover that all of the goods are unavailable, we will contact you and advise that we may cancel your order and refund or re-credit you within 7 working days. The refund will be credited back to your original payment method.
If within 7 days of accepting your order we discover that some but not all of the goods are unavailable, we will contact you and offer you the option of cancelling the whole order or amending your order to a substitute alternative. If you do not choose a substitute alternative within 14 days, the unavailable item will be removed from your order and we will deliver the available goods. If any payment has been made by you, you will be credited back to your original payment method.
The price of an item does not include the delivery charge, which will depend on the delivery method you choose.
Your right of cancellation
Please note that this policy has some limitations and does not apply to business customers.
You have the right to cancel your contract with UKMobi at any time up to 10 days after you receive the goods, in line with The Distance Selling Regulations. To cancel your contract in this time frame you must notify us in writing, either by post or by emailing us.
Should you wish to cancel your contract after the goods have been delivered to you, you will be responsible for returning the goods to UKMobi at your own cost unless the goods are faulty or mis-described. Please follow our returns on-line procedure.
You will be credited for the goods within 30 days of notifying UKMobi of the cancellation.
Warranty
All new goods supplied by UKMobi have a 40 day warranty period from the date of receipt (unless otherwise stated). This warranty does not affect your statutory rights as a consumer. If new goods develop a defect during the 40 day warranty period, you should follow the Returns procedure.
Please note that the warranty does not cover you for any defects in the goods arising from incorrect instillation, Physical damage fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use, failure to follow the manufacturer’s or Supplier’s instructions, or any alteration or repair carried out without the UKMobi prior written approval.
Refund policy
If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process.
Faulty Product
If you receive goods that are faulty or incomplete on arrival you must notify us within 7 days of receipt of the item. The good should be returned to us in line with our returns instructions.
If the goods are less than 15 days old you have the option of a refund or direct replacement.
If the good are over 15 days old we will test the product for the fault. If the faulty is verified we will:
1. Try to repair the item.
2. If we are unable to repair we will replace with the same item.
3. If we are unable to replace we will issue a refund in line with our refund policy.
If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.
Products Dead On Arrival
In the unlikely even of you receiving goods that do not work upon arrival with you, you must notify us within 7 days. The good should be returned to us in line with our returns instructions.
Once we have received the goods back at UKMobi we will test the product for the fault. If the fault is verified we will either:
1. Replace with the same item.
2. Refund in line with our refund policy.
If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.
Products Damaged On Arrival
In the unlikely even of you receiving a damaged product you should notify us in writing via our email address within 7 days.
The good should be returned to us in line with our returns instructions.
Once we have received the goods back at UKMobi we will test the product for the fault. If the fault is verified we will either:
1. Replace with the same item.
2. Refund in line with our refund policy.
If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.
Wrong Item Delivered
If, by mistake we supply you with the incorrect item you must notify us within 7days. The good should be returned to us in line with our returns instructions, UKMobi will cover your cost for this,
Once we have received the goods back at UKMobi we will confirm that it is in fact an incorrect item and either:
1. Replace with the same item.
2. Refund in line with our refund policy.
If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.
Item not Required
If you wish to return an unwanted product in line with The Distance Selling Regulation you must notify us in writing via our email address within 7 days of receiving the product.
The good should be returned to us in line with our returns instructions,
You will be responsible for returning the goods to UKMobi at your own cost; you will be credited for the goods within 30 days of notifying UKMobi of the cancellation.
Extra Items Delivered
If, by mistake we supply you with extra items you must notify us immediately. Goods should be returned to us in line with the returns instructions,
If you do not adhere to this procedure and are found to be in possession of goods that you have not paid for, you will be charged for the goods.
Used goods // Grade A and B goods
Wherever possible, previously used goods will be highlighted as being so, on the website at the time you place your order. All Used Goods supplied by the Supplier are warranted free from defects for 40 days from the date of supply (unless otherwise stated). Grade B stock carries a 15 day warranty. This warranty does not affect your statutory rights as a consumer. If Used Goods develop a defect during the 40 day warranty period, you should follow the UKMobi Returns procedure. In the event of a valid claim for a defect in the Used Goods is made, UKMobi will either:
1. Replace those Used Good(s), if we has available the same Used Goods(s) at the same price;
2. Repair the Used Good(s); or
3. Refund or re-credit you the sum you have paid for the relevant Used Good(s) within 30 days of the date that the relevant Used Good(s) are returned in accordance with the UKMobi Returns procedure.
Limitation of Liability
All Parts and components supplied by UKMobi on the bases that all work is undertaken by competent technicians & trained personal, UKMobi will not be liable to you for any damage, done to your product, all efforts should be made to investigate component replacement prior to placing your order, we are happy to provide both email and phone support to assist, however this should not be regarded as a complete description of the work that is required to be undertaken,
Images
Product images are for illustrative purposes only and may differ from the actual product.
Disclaimer:
Although all attempts are made to provide accurate, current and reliable information, you should recognise the possibility that errors may exist in the information available on this Web site. UKMobi expressly denies any warranty of the accuracy, reliability, or timeliness of any information made available on this Web site, and shall not be held liable for any losses caused by reliance upon the accuracy, reliability, or timeliness of the information. A person who relies upon information made available on this Web site does so at the person’s own risk.
Before following any advice or installing any software or hardware recommended or mentioned on this site, you are strongly encouraged to do a full backup of your data and system. UKMobi shall under no circumstances be responsible for data loss or system failure.
Services and products advertised on this site may be modified or discontinued without prior notice. Prices for services or products are subject to change without prior notice.
My Order
Can I make an amendment to my order?
Once an order has been placed no amendments can be made. If you need to amend a completed order, you will need to cancel the initial order and place a new order.
Can I request delivery to an alternative address?
Unfortunately, to avoid fraudulent applications, we are unable to deliver goods to an alternative address. All goods will be shipped to Paypal or Google Checkout Address. UKMobi offers a range of delivery options, including flexible weekend packages, if this is more convenient for you.
Return Policy
To return a product, please first read though the following terms and conditions,
We know that you will be pleased with your purchases from ukmobi.co.uk. However, there may be occasions when you will need to return items to us.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 7 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
Items Faulty on Arrival
If your items are faulty on arrival, you have 7 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
Items Faulty in Warranty Period
If any of your purchases develop a fault, and it's more than 7 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair, or replacment.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 14 calendar days to do so, at your own expense. Once the item is received at ukmobi.co.uk, we'll issue a full refund for the product to your original payment method.
Returns Frequently Asked Questions (FAQ)
What is the best way for me to return my items to you?
A. We always advise our customers to use standard or recorded delivery that requires a signature on delivery. The majority of items are returned to us using Royal Mail, if you choose to use Special Delivery or express mail we will not be able to refund your cost .
I sent my item back to you but I didn't put the order number on the outside or inside of the package as you requested, will this cause a problem processing my return?
A. If there is no order number details on the outside or inside of the package then there is a good chance that this will lead to delays of upto 30 days in processing your return. To avoid this delay, we recommend that if you wish to return goods you first add these details
I have received an incorrect item, what should I do?
A. You should return item back to us and ensure you include your order reference and a note stating the item received is wrong item, use standard or recorded delivery that requires a signature on delivery), please enclose a proof of postage receipt and we will fully reimburse you for the cost of the returning the item(s) back to us on the understanding that the item(s) has been supplied incorrectly, if we find the item(s) have been supplied correctly a charge may be incurred for the collection.
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